Phoenixfire Solutions LLC | Effective Date: 8.10.2026
Thank you for visiting Phoenixfire. We take your privacy seriously, and this policy explains how we collect, use, and protect your personal information when you visit phoenixfiresolutions.com or engage with our services.
Information We Collect
When you visit our site or submit a form (such as the Friction Audit intake form), we may collect personal information you provide directly, including your name, email address, phone number, company details, and information about your business you choose to share. We also automatically collect certain technical information, such as your IP address and browsing behavior on our site (pages visited, links clicked).
Text Messaging (SMS) Communications
Phoenixfire uses two separate SMS opt-ins, and providing one does not enroll you in the other.
Inquiry & Service Texts. If you provide your mobile number and opt in — for example, through the Friction Audit intake form — you agree to receive text messages from Phoenixfire related to your inquiry, scheduling, and service updates. This consent is limited to transactional and service-related communication; it does not include marketing or promotional messages.
Marketing Texts. Where offered through a separate, clearly labeled consent checkbox elsewhere on our site or in our intake process, you may separately opt in to receive promotional and marketing text messages from Phoenixfire. This opt-in is optional and is not required to receive service related to your inquiry.
Message frequency varies for both programs. Message and data rates may apply. You can opt out of either program at any time by replying STOP to any message, or by contacting us at hello@phoenixfiresolutions.com. Reply HELP for assistance.
Your mobile information is never shared or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as required to provide the messaging service itself (e.g., our SMS/CRM platform provider).
How We Use Your Information
We use your information to communicate with you, respond to inquiries, deliver services you’ve requested (such as the Friction Audit), improve our site, and — where you’ve consented — send you relevant updates.
How We Protect Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure, including industry-standard security practices such as encryption and firewalls.
Third-Party Disclosure
We may share your personal information with third-party service providers who help us deliver our services (for example, our CRM/automation platform). We do not sell your personal information. We may disclose information where required by law, such as in response to a court order or subpoena.
Your Rights
You may access, correct, or request deletion of personal information we hold about you, and you may opt out of marketing communications (including SMS, per the section above) at any time.
Updates to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated effective date. Contact Us Questions about this policy? Email hello@phoenixfiresolutions.com or use the contact information on our site.
